Privacy Policy – Nitya Computer

Nitya Computer our values the trust you place in us. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you use our WhatsApp Business API platform, website, dashboards, and related services (“Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Website visitors
  • Registered users and customers
  • WhatsApp Business API clients
  • Applications, dashboards, APIs, and integrations provided by Nitya Computer

This policy does not apply to third-party websites, services, or platforms linked from our Services.

2. Definitions

  • User / Customer: Any business or individual using Nitya Computer services
  • End-User: Any individual who receives WhatsApp messages sent via our platform
  • Personal Data: : Any information that identifies a person directly or indirectly
  • Processing: Collection, storage, usage, transfer, or deletion of data

3. Information We Collect

3.1 User / Customer Information

We may collect:

  • Full Name
  • Business Bame
  • Email Address
  • Phone Number
  • Billing Address
  • GST / Tax Details (if applicable)
  • Payment and transaction details

3.2 Account & Authentication Data

  • Login credentials (encrypted)
  • API keys and access tokens
  • Account settings and preferences

3.3 Usage & Technical Data

Automatically collected data may include:

  • IP address
  • Device type and operating system
  • Browser type
  • Log files
  • Date & time of access
  • Pages and features used

This data helps us improve security, performance, and reliability.

3.4 End-User (WhatsApp Recipient) Data

Depending on customer usage, we may process:

  • Phone numbers
  • WhatsApp messages and media
  • Message timestamps and delivery status
  • Nitya Computer acts as a data processor for end-user data. Customers are fully responsible for:
  • Lawful collection
  • Obtaining user consent
  • Message content compliance

This data helps us improve security, performance, and reliability.

4. Lawful Basis for Data Processing

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • User consent (where applicable)

5. How We Use Information

We use collected data for:

  • Account registration and verification
  • Providing WhatsApp Business API services
  • Message delivery, logs, and analytics
  • Billing, invoicing, and payment processing
  • Customer support and issue resolution
  • Service improvements and feature development
  • Security monitoring and fraud prevention
  • Compliance with Meta / WhatsApp policies
  • Legal and regulatory compliance

6. WhatsApp & Meta Platform Compliance

Our platform operates under Meta (WhatsApp) Platform Policies.

Users must ensure:

  • Messages comply with WhatsApp commerce and messaging rules
  • No spam, misleading, or illegal content is sent
  • Opt-in consent is collected before messaging end-users

Violation may result in suspension or termination of services.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain login sessions
  • Improve user experience
  • Analyze platform performance

Users can manage cookies via browser settings. Disabling cookies may limit functionality.

8. Data Sharing & Disclosure

We do not sell or rent personal data.

We may share data only with:

  • Hosting and cloud infrastructure providers
  • Payment gateways
  • Analytics and monitoring tools
  • Legal authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

9. International Data Transfers

Your data may be stored or processed on servers located outside your country. We ensure appropriate safeguards are in place to protect data during cross-border transfers.

10. Data Security Measures

We implement industry-standard security practices, including:

  • SSL/TLS encryption
  • Secure server infrastructure
  • Role-based access control
  • API authentication and rate limiting
  • Regular security monitoring

Users are responsible for safeguarding their login credentials and API keys.

11. Data Retention Policy

We retain data only as long as necessary:

  • To provide services
  • To meet legal, tax, and audit requirements
  • To resolve disputes

Message logs and account data may be anonymized or deleted upon account closure, subject to legal obligations.

12. User Rights & Choices

Depending on applicable laws, users may have the right to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion of data
  • Withdraw consent
  • Object to certain processing

Requests can be made by contacting our support team.

13. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors.

14. Account Termination

Upon termination:

  • Access to services will be revoked
  • Data may be retained as required by law
  • Remaining data may be deleted or anonymized

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or dashboard notifications. Continued use of services constitutes acceptance of the revised policy.

16. Grievance & Contact Information (India Compliance)

If you have questions, concerns, or complaints regarding this Privacy Policy or data processing:

Company Name: Nitya Computer
Support Email: support@nityasoft.com

We will respond within a reasonable timeframe as per applicable laws.